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Customer service representative - Afghan community

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We are looking for a driven customer service representative to be a part of Transfer Galaxy’s growth success. As a customer service representative, you will be responsible for customer acquisition and retention in the Afghan community in Europe. Together with the Afghan Community Manager, you will be one of the faces of the company and work with enhancing the customer experience to ensure customer loyalty. 

Your responsibilities include:

  • Offline marketing targeting the local community, attending local events, meetings and other get-togethers
  • Establishing contact with key influencers within the local community
  • Establishing partnerships within the community
  • Onboarding customers and managing incoming customer service inquiries per phone, chat and email
  • Identifying and assessing customer’s needs to ensure high customer satisfaction
  • Being part of the development of the company’s routines and policies in customer service

The ideal candidate is:

  • A team player, yet able to work independently
  • Driven and willing to grow within the company
  • Service-minded and passionate about ensuring customer satisfaction
  • Fluent in English, Dari and Pashto, verbally and in writing
  • Willing and able to travel both in Sweden and abroad

Previous experience from the remittance industry is a plus.The employment is situated at Transfer Galaxy’s office in Örebro. Interviews will be conducted on a rolling basis. Should you have any questions, please contact jobs@transfergalaxy.com

Or, know someone who would be a perfect fit? Let them know!

Örebro

Osmundgatan 12
703 63 Örebro Directions jobs@transfergalaxy.com 010-4102900

More than just an office

At Transfer Galaxy we value the diversity of opinions and perspectives. We believe that it is only when people from different backgrounds come together that new solutions to old problems can be found. 

We are convinced that these solutions will be so much better if we have fun along the way. That's why you will see a lot of smiles both around and outside of the office. Whether it's our weekly football games or dinners together, we make sure to have fun together outside the office!

Already working at Transfer Galaxy?

Let’s recruit together and find your next colleague.

email
@transfergalaxy.com
  • Abdirahman Ahmed
  • Abubokar Yassin
  • Ali Mohamed
  • Farhan Ali
  • Feras Eibech
  • Hammad Ahmed
  • Irshad Ibrahim
  • Jiwana Dawud
  • Khalid Qassim
  • Kristine Johnson
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