Customer onboarding specialist - Frankfurt, Germany

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At Transfer Galaxy we have developed a digital platform for cross-border remittances. With the help of technology, we make remittances cheaper, safer and smarter while helping some of the world's poorest to save on expensive fees when sending money to support their loved ones. We are backed by some of the most prominent investors in the Nordics.

As Transfer Galaxy is gaining traction in the German market, we are now in the process of establishing ourselves physically in the Frankfurt area, and have recently opened an office.

We are looking for a driven customer Onboarding Specialist to be a part of our small and growing team in Germany.


The role:

As an Onboarding Specialist, you will be responsible for customer acquisition and retention in the Somali community in Europe and specifically in Germany. Together with the Somali Community Manager, you will be one of the faces of the company, working with enhancing the customer experience as well as building customer loyalty. The role entails:

  • Following up and contacting customers by phone
  • Onboarding customers and managing incoming customer service inquiries by phone, chat and email
  • Identifying and assessing customer needs to ensure high customer satisfaction
  • Be part of the development of the routines and policies in customer service


The ideal candidate:

  • Flexible, motivated and ambitious
  • A positive attitude and an eagerness to learn
  • Service-minded and passionate about creating customer satisfaction
  • Fluency in Somali verbally and in writing
  • Good communication skills in German and English
  • Communication skills in e.g. Arabic, Turkish is a plus
  • Drive and willing to work in a fast-paced, growing organisation

At this moment we are only looking for full-time employees. The employment is situated at Transfer Galaxy’s office in Frankfurt, Germany. Interviews will be conducted on a rolling basis. Should you have any questions, please contact


Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues

Frankfurt am Main

Neue Rothofstraße 13-19
60313 Frankfurt am Main Directions

More than just an office

At Transfer Galaxy we value the diversity of opinions and perspectives. We believe that it is only when people from different backgrounds come together that new solutions to old problems can be found. 

We are convinced that these solutions will be so much better if we have fun along the way. That's why you will see a lot of smiles both around and outside of the office. Whether it's our weekly football games or dinners together, we make sure to have fun together outside the office!

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